FAQ

How can I enroll as a member?

Text: 520-379-7728‬

Commonly asked questions

1. How does direct primary care differ from traditional care?

Traditional insurance makes it difficult for patients to access timely care sometimes booking out weeks to months. A DPC practice can usually see you same or next day.
DPC allows you to interact directly with your doctor.
It allows doctors to spend more time with their patients by having smaller panel sizes ranging from 200-500 patients. Traditional practices have patient panels of 2000+.

2. Do you accept insurance?

We DO NOT accept any insurance. We accept you though! Accepting insurance limits the amount of time that doctors can be with their patients, usually 5-10 minutes, and require large staff to file and process claims which increases cost. DPC allows us to give you more time, better care, and access to affordable pricing for meds, labs, imaging. Our memberships range from $100 month. This is still more affordable than most insurance plans and includes many of the needed primary care the average person requires. Please look at our pricing page for details.

3. Do you accept Medicare or Medicaid?

Unfortunately, we do not accept MEDICAID or MEDICARE.

4. Do I have to have insurance to become a member?

No. Our doctor will see you as a patient even if you do not have insurance. Your membership is one of many components of your care. It is recommended that you have some form of health insurance for unexpected emergencies or major events requiring surgery or other costly procedures.

5. Why should I join even if I already have insurance?

Insurance doesn’t always guarantee quality care or quick access.
A DPC membership gives you direct contact with your doctor when you need it, and you can get an appointment whenever it’s truly necessary.
Most everyday concerns can be handled easily, directly, and affordably without meeting a high deductible. Insurance should be there for major issues like surgery or hospitalization, not the routine parts of your life.

You will save money.
You’ll save money, and you’ll always know what your care costs. Our prices are upfront and transparent, so there are no surprise bills.

6. Do you accept patients with pre-existing conditions?

Yes, we welcome patients with any pre-existing conditions. Our goal is to make sure you get the care you need. You’ll also have a chance to work directly with Dr. Vo so you can both make sure the practice feels like the right fit for you.

7. What services are covered?

Your monthly membership provides a personalized annual visit, up to three in-home visits per year, and direct, unlimited access to your physician through secure messaging. Please refer to our pricing page for full membership details.

8. What services cost extra?

Many of our core services are included in your membership, such as integrative medicine consultations and weight-loss consultations. Medications, laboratory testing, imaging, and other diagnostic services are billed separately through your insurance or at transparent cash-pay rates.

9. Can I really call, text, email, portal, video visit my doctor?

You enjoy direct, around-the-clock access to your physician for your healthcare needs. Many concerns can be addressed without an in-office visit, and we strive to honor both your time and your doctor’s time. Overnight contact is reserved for truly urgent issues that cannot wait. For non-urgent needs, your physician is available from 7:00 AM to 9:00 PM via text, email, or the patient portal, with an expected response time of 4–6 hours. Urgent concerns should be called in directly, with a typical response window of 1–2 hours. In the event of a medical emergency, please call 911 immediately first, then notify your doctor at (520) 379-7728.

10. Do you do house call?

Yes. House calls are provided for members at their request during regular hours, after hours, for home visit charge, plus cost of treatment, within Tucson city limits, pending provider discretion.

11. How flexible is appointment scheduling?

Appointments are scheduled based on the physician’s availability and are offered by appointment only. All visit requests are typically processed within 24 hours. Practice hours may vary and are subject to change.

12. What if I have an emergency and need to go to the hospital?

While we do not provide in-hospital care, we remain closely involved in your health journey. If you are admitted to the hospital, please notify us and we will assist in coordinating and streamlining your care with the hospital team.

13. How do I know if I am experiencing a medical emergency?

If you’re unsure whether something is a true emergency, it’s safest to go to the emergency room or call 911. Seek immediate care if you experience:

• Chest pain or pressure
• Trouble breathing or worsening shortness of breath
• Sudden dizziness or unusual weakness
• Severe abdominal pain
• Any sudden or intense pain
• Heavy or uncontrolled bleeding
• Large or deep wounds
• Coughing or vomiting blood
• Confusion, changes in mental clarity, or loss of consciousness
• Sudden changes in vision
• Major accidents or injuries
• Major burns
• Significant head trauma

If you ever feel that “something is seriously wrong,” treat it as an emergency

14. What if I need to go see a specialist?

We manage as much of your care as possible within our practice. If a specialist is needed for advanced evaluation or procedures beyond our scope, we will personally connect you with a trusted provider from our network. If you do not have insurance, we will assist in arranging fair, transparent cash-pay pricing. If you do carry insurance, the specialist may bill your plan directly if they are in-network.

15. Do you see non-members for care as well?

Yes, we do offer limited visits for non-members on a case-by-case basis. These visits are reserved for straightforward, urgent-care–style concerns. Because we do not have an ongoing care relationship with non-members, we are unable to offer the same savings, continuity, or full scope of comprehensive primary care provided to our members. Non-member visits do not establish a primary care relationship, even if repeat visits occur.

16. Can I use my FSA or HSA to pay for membership fees?

As of now, government legislation has not passed that allows your FSA or HSA funds to be used for membership billing. You may use your FSA or HSA for your medications, labs, imaging and other health associated costs. See your individual plan.

17. Is it more cost effective to pay directly for my healthcare vs have the insurance pay for it?

In many cases, yes—direct care is often more cost-effective. Insurance-negotiated prices for visits, medications, and procedures are frequently significantly higher than transparent, direct-pay rates. Additionally, many insurance plans require high deductibles—sometimes $10,000 or more—before coverage begins, which can make routine care costly and difficult to access. Direct care offers simplicity, transparency, and often meaningful savings.

18. How do I cancel my membership?

To cancel your membership, please notify our office by phone and submit a written notice at least 24 hours in advance. You remain responsible for any portion of the membership already used, as well as any outstanding charges. Membership fees are non-refundable for the remainder of the billing cycle. For example, if your membership renews on the first of the month and you cancel on the fifteenth, the remaining two weeks are not refunded. You are welcome to re-enroll at a future date, provided your prior account ended in good standing. Re-enrollment includes a $200 reactivation fee in addition to standard monthly dues.